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KUAENT

Terms & Conditions

Terms & Conditions

Last updated: July 14, 2026

Welcome to KUAENT.

These Terms & Conditions govern your use of our website, the purchase of our dresses and fashion products, our dress rental services, delivery, returns, refunds, and customer support.

By using our website, placing an order, purchasing a product, or booking a rental, you agree to these Terms & Conditions.

1. About KUAENT

KUAENT is a fashion brand specializing in the sale and rental of dresses and fashion pieces.

We offer:

  • Dress and fashion product sales with worldwide shipping;
  • Dress rental services exclusively within Kosovo;
  • Selected, limited-edition, unique, or specially ordered fashion pieces.

Business details:

KUAENT
Instagram: @kuaent.official
WhatsApp / Phone: +383 45 548 436
Address: Rruga Nënë Tereza, Fushë Kosovë 12000, Kosovo
Country: Kosovo

2. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

  • Misuse or interfere with the operation of the website;
  • Attempt to access restricted areas or systems without authorization;
  • Submit false, fraudulent, or misleading information;
  • Interfere with website security;
  • Copy, reproduce, distribute, or use our website content, images, designs, product photographs, branding, or other materials without permission;
  • Use the KUAENT name, logo, images, or other intellectual property without prior written authorization.

We reserve the right to restrict or suspend access to our website where misuse, fraud, unlawful activity, or security risks are suspected.

3. Products, Dresses, and Availability

We make reasonable efforts to display product descriptions, photographs, colors, measurements, sizes, prices, and availability as accurately as possible.

However, customers acknowledge that:

  • Product colors may appear slightly different depending on the screen, device, lighting, or photography;
  • Measurements may vary slightly;
  • Some dresses or fashion pieces may be unique, limited, or available in only one size;
  • Availability may change at any time;
  • A product shown online may become unavailable before an order is confirmed;
  • Rental availability is not guaranteed until explicitly confirmed by KUAENT.

We reserve the right to update, modify, correct, or remove product information at any time.

4. Orders and Order Confirmation

When placing an order, the customer is responsible for providing complete and accurate information, including:

  • Full name;
  • Phone number;
  • Delivery address;
  • Country and city;
  • Postal code, where applicable;
  • Correct size and product selection;
  • Any other information required to complete the order.

An order is considered confirmed only after it has been accepted by KUAENT and payment has been successfully completed or another payment arrangement has been explicitly agreed.

We reserve the right to refuse or cancel an order where:

  • The selected product is unavailable;
  • Product or pricing information contains an error;
  • Payment is unsuccessful;
  • Fraudulent or suspicious activity is detected;
  • Delivery to the provided destination is not possible;
  • The customer provides incomplete or incorrect information;
  • Other circumstances make fulfillment reasonably impossible.

Where payment has already been received for an order that KUAENT cancels, the amount paid for the cancelled product will be refunded using an appropriate payment method.

5. Pricing and Payment

All prices are displayed in the currency shown on the website.

The final price displayed and confirmed during checkout applies to the order, except in cases of an obvious technical or pricing error.

Payment must be completed through the payment methods available on the website or another method expressly agreed with KUAENT.

For international sales, additional charges may apply, including:

  • Shipping fees;
  • Customs duties;
  • Import taxes;
  • Local taxes;
  • Customs processing fees.

Unless explicitly stated otherwise, these additional charges are the responsibility of the customer.

6. Worldwide Sales and Shipping

KUAENT offers sales and worldwide shipping for eligible products and destinations.

Delivery times shown on the website or communicated by our team are estimates and may vary depending on:

  • Destination country;
  • Courier services;
  • Customs processing;
  • Public holidays;
  • Weather conditions;
  • Local delivery conditions;
  • Other circumstances outside the reasonable control of KUAENT.

Customers are responsible for providing accurate and complete delivery information.

KUAENT is not responsible for delays, unsuccessful deliveries, or additional costs resulting from incorrect, incomplete, or outdated customer information.

Where an international shipment is subject to customs procedures, the customer is responsible for cooperating with the relevant courier or customs authorities when required.

7. Dress Rental Services — Kosovo Only

KUAENT offers dress rental services exclusively within Kosovo.

Rental requests are subject to:

  • Product availability;
  • Requested rental date;
  • Rental duration;
  • Customer location;
  • Pickup or delivery arrangements;
  • Confirmation by the KUAENT team.

Submitting a rental request does not guarantee the reservation of a dress. A rental is considered confirmed only after approval by KUAENT and completion of any required payment or deposit.

The customer agrees to:

  • Provide accurate personal and contact information;
  • Collect or receive the rented dress at the agreed time;
  • Return the dress on the agreed date and time;
  • Keep the dress in appropriate condition;
  • Use the dress carefully and only for its intended purpose;
  • Avoid unauthorized alterations or modifications;
  • Avoid permanent stains, burns, tears, strong odors, or other damage;
  • Pay applicable rental, cleaning, repair, late-return, or replacement fees where required.

All rented dresses remain the exclusive property of KUAENT.

8. Rental Period and Return Deadline

The rental period, pickup or delivery date, and return deadline will be confirmed with the customer before the rental begins.

The customer must return the rented dress on the agreed date and within the agreed timeframe.

A late return may result in additional charges, particularly where the delay:

  • Prevents another confirmed rental;
  • Requires urgent cleaning or preparation;
  • Causes financial loss or cancellation of another reservation.

Additional late-return charges may include one or more extra rental days or other reasonable fees depending on the circumstances.

9. Damaged, Stained, Altered, or Lost Rental Items

The customer is responsible for the rented dress from the moment it is collected or delivered until it is returned to KUAENT.

The customer may be charged additional fees if a rented dress is returned:

  • Torn;
  • Burned;
  • Permanently stained;
  • Excessively dirty;
  • With strong or difficult-to-remove odors;
  • Altered without authorization;
  • Missing accessories or components;
  • Damaged beyond normal wear;
  • Lost, stolen, or not returned.

Depending on the condition of the item, applicable charges may include:

  • Professional cleaning costs;
  • Repair costs;
  • Replacement of missing parts or accessories;
  • Partial compensation for loss of value;
  • Full replacement value of the dress;
  • Additional costs caused by the loss of a future confirmed rental, where applicable.

Each case will be assessed individually based on the original condition, type of damage, repair possibility, replacement cost, and effect on future use of the dress.

Normal and reasonable wear resulting from proper use will not automatically be considered damage.

10. Cancellation of a Rental Reservation

Customers should contact KUAENT as soon as possible if they wish to cancel a confirmed rental reservation.

Whether a rental payment, reservation fee, or deposit is refundable depends on:

  • How early the cancellation request is submitted;
  • Whether the dress was reserved exclusively for the customer;
  • Whether preparation, cleaning, adjustment, or delivery has already begun;
  • Whether the cancelled booking resulted in the loss of another rental opportunity;
  • Any specific terms agreed with the customer before confirmation.

Where KUAENT is unable to provide a confirmed rental due to the dress becoming unexpectedly unavailable, damaged, or otherwise unsuitable for rental, the customer will be offered an appropriate solution, such as an alternative available piece or reimbursement of amounts paid for the unavailable rental.

11. Returns and Refunds for Purchased Products

Return and refund requests for purchased products are assessed according to the product type, condition, purchase circumstances, delivery destination, and applicable terms.

Customers wishing to request a return must contact KUAENT promptly after receiving the product and provide:

  • Full name;
  • Order number or proof of purchase;
  • Product details;
  • Reason for the return request;
  • Photographs, where the product is alleged to be damaged, defective, or incorrect.

A returned product must generally be:

  • Unworn;
  • Unused;
  • Unwashed;
  • Undamaged;
  • Free from stains, odors, makeup, perfume, or other signs of use;
  • With original tags attached, where applicable;
  • In its original packaging, where reasonably possible.

Products may be refused for return or refund where they are:

  • Worn or used;
  • Washed;
  • Stained;
  • Damaged after delivery;
  • Altered by the customer or a third party;
  • Missing original tags or essential packaging;
  • Returned without authorization;
  • Custom-made, specially altered, personalized, or specially ordered for the customer, except where otherwise required by applicable law.

For hygiene, quality-control, or product-specific reasons, certain items may be marked as final sale and not eligible for ordinary return.

12. Refund Requests

Where a return is approved, the product must be returned according to the instructions provided by KUAENT.

After receiving the returned product, KUAENT may inspect its condition before approving the refund.

A refund may be refused or reduced where the returned item shows signs of:

  • Wear;
  • Use;
  • Washing;
  • Damage;
  • Stains;
  • Makeup;
  • Perfume or strong odors;
  • Alteration;
  • Improper handling;
  • Missing parts or accessories;
  • Other deterioration caused after receipt by the customer.

Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.

Shipping costs, customs duties, import taxes, return shipping charges, and other third-party expenses may not be refundable unless the return results from an incorrect, defective, or materially damaged product supplied by KUAENT or where otherwise required by applicable law.

Processing times may vary depending on the payment provider, bank, card issuer, or other third-party service involved.

13. Incorrect, Defective, or Damaged Products

Customers should inspect purchased products as soon as reasonably possible after delivery.

Where a customer receives:

  • The wrong product;
  • A materially defective product;
  • A product damaged before or during delivery;
  • A product materially different from the confirmed order;

The customer should contact KUAENT promptly and provide photographs and order information.

After reviewing the request, KUAENT may, depending on the circumstances and availability, offer:

  • Replacement;
  • Exchange;
  • Repair, where appropriate;
  • Full or partial refund;
  • Another reasonable solution agreed with the customer.

Damage caused after delivery through misuse, improper care, unauthorized alteration, incorrect washing, accidents, or normal wear is not considered an original product defect.

14. Exchanges

Exchanges are subject to product availability and approval by KUAENT.

A product may only be eligible for exchange where it satisfies the applicable return conditions and has not been worn, used, washed, stained, damaged, or altered.

Where the requested replacement product is unavailable, KUAENT may offer another available option or an appropriate refund where applicable.

Additional shipping costs may apply to exchanges, particularly for international orders.

15. Custom-Made, Altered, Reserved, and Special Orders

Custom-made, personalized, altered, reserved, or specially ordered items are prepared or obtained specifically for the customer.

For this reason, such products may not be eligible for cancellation, ordinary return, exchange, or refund once production, alteration, reservation, or special procurement has begun, except where the item is materially defective, incorrect, or where otherwise required by applicable law.

Before confirming a custom or special order, customers are responsible for reviewing:

  • Size;
  • Measurements;
  • Color;
  • Design;
  • Material;
  • Personalization details;
  • Delivery timeframe;
  • Other agreed specifications.

16. Promotions and Discounts

Promotions, discounts, promotional codes, and special offers may be limited by:

  • Time;
  • Product;
  • Collection;
  • Location;
  • Customer;
  • Stock;
  • Availability.

Unless expressly stated otherwise, discounts may not be combined.

We reserve the right to modify, suspend, or cancel a promotion where necessary, provided this does not unfairly affect orders already confirmed and paid.

17. Intellectual Property

All content associated with KUAENT, including but not limited to:

  • Logos;
  • Brand names;
  • Product photographs;
  • Fashion images;
  • Graphics;
  • Videos;
  • Written content;
  • Website design;
  • Promotional materials;
  • Original designs and creative materials;

Belongs to KUAENT or is used with authorization from the relevant rights holder.

No content may be copied, reproduced, published, distributed, modified, commercially exploited, or otherwise used without prior written permission.

18. Customer Photos, Reviews, and User Content

Where customers voluntarily tag KUAENT publicly, submit photographs, send testimonials, publish reviews, or share content featuring KUAENT products, KUAENT may request or use such publicly shared content for reposting or promotional purposes where appropriate.

Customers may contact us to request that specific user-generated promotional content be removed from our channels.

We will not intentionally disclose or use private or sensitive customer information for marketing without appropriate permission.

19. Limitation of Liability

To the fullest extent permitted by applicable law, KUAENT is not responsible for indirect, incidental, or unexpected losses resulting from:

  • Website interruptions;
  • Courier delays;
  • Customs delays;
  • Third-party payment services;
  • Incorrect information supplied by the customer;
  • Misuse of purchased or rented products;
  • Circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits customer rights or legal protections that cannot lawfully be excluded.

20. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable requirements concerning the handling of customer information.

Information may be collected and processed where necessary to:

  • Process orders;
  • Arrange rentals;
  • Process payments;
  • Organize deliveries;
  • Provide customer support;
  • Prevent fraud;
  • Comply with legal or administrative requirements.

21. Changes to These Terms

KUAENT may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, payment methods, delivery options, or rental procedures.

The latest version will be published on this page together with the applicable last-updated date.

22. Contact Us

For questions regarding orders, sales, rentals, returns, refunds, exchanges, or these Terms & Conditions, contact us at:

KUAENT
Instagram: @kuaent.official
WhatsApp / Phone: +383 45 548 436
Address: Rruga Nënë Tereza, Fushë Kosovë 12000, Kosovo
Country: Kosovo

Sales: Worldwide shipping available for eligible destinations.
Rentals: Available exclusively within Kosovo.

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